The Process of Redesigning and Redeveloping a University Website in the Face of Organizational Change

Abstract

This case study analyzes the process of redesigning and redeveloping a university website. An in-depth exploration of decision-making processes, organizational structure, working relationships, communication during change, and the impact these issues have on the process during the beginning stages of the website redesign is examined. Brenda Dervin’s SenseMaking theory is applied and was the key theory that led the research. Tushman and Nadler’s Information Processing theory and Daft and Lengel’s Information Processing and Organizational Design theory was also analyzed and related to this redesign process.