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dc.contributor.authorGage, Teresa J.
dc.date.accessioned2015-10-19T16:53:32Z
dc.date.accessioned2020-06-22T14:33:20Z
dc.date.available2015-10-19T16:53:32Z
dc.date.available2020-06-22T14:33:20Z
dc.date.issued2007-08-01
dc.identifier.urihttp://hdl.handle.net/20.500.12648/900
dc.description.abstractThis thesis was designed to find out if graphics could improve help desk knowledge transfer. Four Web prototype presentation styles were analyzed via the Delphi Method (Michalski 2003) utilizing a panel of experts. The elements tested included the use of text and increasing amounts of graphics presented with different navigation systems. The results proved that graphics could improve knowledge transfer but that a combination of text and graphic may be more effective in a team-centric solution to help desk knowledge transfer.en_US
dc.description.sponsorshipDr. Steven M. Schneider, adviser ; Dr. Kathryn Stam, Subject Matter Experten_US
dc.language.isoen_USen_US
dc.subjectdocumentationen_US
dc.subjecttext to graphicsen_US
dc.titleKnowledge Documentation - From Text to Graphics: Can this improve help desk knowledge transfer?en_US
dc.typeThesisen_US
refterms.dateFOA2020-06-22T14:33:20Z
dc.description.institutionSUNY Polytechnic Institute


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