• Developing Helpdesk Mobile App to Support Classroom Technology During COVID-19 Pandemic

      Jofre, Ana; Reed, Allen; Jofre, Ana; First Reader; Yucel, Ibrahim; Second Reader (SUNY Polytechnic Institute, 2020-12)
      This research project is a prototype of a mobile application that would be dedicated to the Syracuse University faculty members and students and serve as service mobile app providing helpdesk support for classroom technology issues. The development of this mobile application uses Universal Design Principles focuses on Human-Centered Design theory, and the app build upon a user’s needs. The prototype has been created using Adobe XD, the prototypes are made to be high fidelity and fully interactive so it can be used for usability test. This research project paper intends to determine the benefit of using mobile app for helpdesk support during the COVID-19 pandemic, and to find out if using helpdesk mobile app could enhance IT services and the time needed to response to classroom technology issue. The fully interactive prototype can be viewed through the link below: https://xd.adobe.com/view/138af8a5-29bd-4571-ac9c-1fc76adff40a-46d9/?fullscreen&hints=off
    • Game Streaming in the Wake of a Pandemic: Topic: Live Streaming and Branding

      Jofre, Ana; Martucci, Nicholas; Jofre, Ana; First Reader; Lizardi, Ryan; Second Reader (SUNY Polytechnic Institute, 2020-12)
      The purpose of this study is to determine what the key motivational factors for creating a live stream gaming channel in the wake of a global pandemic are. This is executed by generating a series of podcast interviews from live streamers, generating branding for the launch of a live stream gaming channel and launching the channel. With the world in a current state of emergency, the live streaming industry under Twitch.tv has boomed, giving streamers and viewers alike an opportunity to interact, communicate, and form communities like never before in the shadow of these pressing times. In light of this, we seek an escape from the harsh reality that is quarantine and find comfort in engaging with others all the while having fun indoors.