• AOSOS Master Hyperguide: A Hypertextual Guide to Using America's One Stop Operating System

      Baertschi, Adam (2016-12-01)
      In today's business world, it is common for guidance to be disseminated by a training authority or central, decision-making body to the people that make up the organization's staff. This guidance can be anything from fire drill procedures to instructions on how to use software vital to the organization's operations. Many private and governmental agencies still rely on sending out standardized textual documents that contain the intended instruction. Using a governmental department of New York State as an example, we can quickly identify the problems with this method of guidance and look to Information Design for a solution.