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dc.contributor.authorRudge, Natasja
dc.date.accessioned2021-09-07T21:05:32Z
dc.date.available2021-09-07T21:05:32Z
dc.date.issued4/1/2014
dc.identifier.urihttp://hdl.handle.net/20.500.12648/4715
dc.description.abstractThis thesis examines student satisfaction with the Student Services Department at a local community college. Existing literature on what contributes to student satisfaction is discussed. A phenomenological qualitative study was conducted to gain insight about the student experience of the Student Services Department. Ten students were chosen to participate in a focus group using a convenience sample. The major findings indicated that while students were overall satisfied with Student Services, areas such as knowledge and demeanor of staff and consistency of services between campuses could use improvement. Recommendations for program improvement are increased and open communication with students and professional development for staff.
dc.subjectCollege Student
dc.subjectCommunity College
dc.subjectSatisfaction
dc.subjectProgram Improvement
dc.titleExamining Student Satisfaction with the Student Services Center at a Local Community College
dc.typethesis
refterms.dateFOA2021-09-07T21:05:32Z
dc.description.institutionSUNY Brockport
dc.description.departmentCounselor Education
dc.description.degreelevelMaster of Science in Education (MSEd)
dc.source.statuspublished
dc.description.publicationtitleCounselor Education Master's Theses
dc.contributor.organizationThe College at Brockport
dc.languate.isoen_US


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