Examining Student Satisfaction with the Student Services Center at a Local Community College
Average rating
Cast your vote
You can rate an item by clicking the amount of stars they wish to award to this item.
When enough users have cast their vote on this item, the average rating will also be shown.
Star rating
Your vote was cast
Thank you for your feedback
Thank you for your feedback
Author
Rudge, NatasjaDate Published
2014-04-01
Metadata
Show full item recordAbstract
This thesis examines student satisfaction with the Student Services Department at a local community college. Existing literature on what contributes to student satisfaction is discussed. A phenomenological qualitative study was conducted to gain insight about the student experience of the Student Services Department. Ten students were chosen to participate in a focus group using a convenience sample. The major findings indicated that while students were overall satisfied with Student Services, areas such as knowledge and demeanor of staff and consistency of services between campuses could use improvement. Recommendations for program improvement are increased and open communication with students and professional development for staff.