• Infographics - Migrating from paper methods to electronic using an enterprise system - Jenzabar EX

      Stam, Kathryn; Thesis Advisor; Lizardi, Ryan; Second Reader; Psarudakis, Robert J. (2021-05)
      SUNY Sullivan has been facing challenges of declining enrollment since the start of the recession in 2008. For the most part the college seems to go through a roller-coaster ride of increasing but steadily declining enrollment spirals ever since. One of our key survival strategies is adaptation to change. Adaptations with programs, delivery methods in the way we offer programs and courses. We tend to be on the cutting edge of technology as it evolves and we adapt to new challenges as long as our funds from SUNY are available. In this paper I will identify some of the gaps in processes that are simply not working. I will look at the theories behind the changes and challenges that are associated with modern adaptations in addition to the reasons why we must change. In this respect I will be looking at our old processes such as paper forms and face to face contact. We are encountering a new world in response to the COVID-19 pandemic. COVID-19 causes all of our in-person activities to be remote. Currently, we are going through our Middle States self-study evaluation. "The Middle States Commission on Higher Education is a voluntary, non-governmental, institutional membership association currently serving higher education institutions in Delaware, the District of Columbia, Maryland, New Jersey, New York, Pennsylvania, Puerto Rico, the Virgin Islands, and any other geographic areas in which the Commission elects to conduct accrediting activities within the United States." (MSCHE, website). Looking at what we do as an institution, we found that we have many "gaps" that need to be filled in. Nothing has proven this more than COVID-19.
    • What Do Customers Really Seek From Their Mobile Service Providers?

      Ramkrishna, Deepa; Hash, Larry; Adviser; Marsh, John; Reviewer (2016-12-17)
      With the number of smartphone and wireless internet users set to increase at a rapid pace over the next few years, there is an increased need for a next generation mobile wireless technology such as 5G. Before discussing 5G, it is important to understand consumer needs today. This paper includes findings from an online survey that was administered to students and alums of SUNY Polytechnic and other universities in the US to understand what drives choice of mobile service providers. Additionally, the challenges faced by consumers with respect to their mobile and wireless use were tested and the improvements they seek was sought. The author then uses secondary research to understand if 5G will address these consumer needs and facilitate other commercial applications. While consumers might be fairly satisfied with their mobile service providers today, there is still room for improvement on some aspects such as network coverage, call quality and data speed. Implementation of 5G through efficient spectrum use and technologies such as Massive MIMO and MmWave will help address the above and also facilitate broader commercial applications in multiple industries such as driverless cars, smart cities etc.