• Login
    View Item 
    •   Home
    • University Colleges
    • SUNY Brockport
    • Faculty/Staff Publications
    • Library Publications and Presentations
    • View Item
    •   Home
    • University Colleges
    • SUNY Brockport
    • Faculty/Staff Publications
    • Library Publications and Presentations
    • View Item
    JavaScript is disabled for your browser. Some features of this site may not work without it.

    Browse

    All of SUNY Open Access RepositoryCommunitiesPublication DateAuthorsTitlesSubjectsDepartmentThis CollectionPublication DateAuthorsTitlesSubjectsDepartmentAuthor ProfilesView

    My Account

    LoginRegister

    Campus Communities in SOAR

    Alfred State CollegeBrockportBroomeCantonDownstateEmpireFashion Institute of TechnologyFredoniaMaritimeNew PaltzOneontaOptometryOswegoPlattsburghSUNY Polytechnic InstituteSUNY PressUpstate Medical

    Statistics

    Most Popular ItemsStatistics by CountryMost Popular Authors

    Patterns of Reference Services at the University at Albany Library

    • CSV
    • RefMan
    • EndNote
    • BibTex
    • RefWorks
    Thumbnail
    Name:
    lib_facpubs/4/fulltext (1).pdf
    Size:
    1.974Mb
    Format:
    PDF
    Download
    Average rating
     
       votes
    Cast your vote
    You can rate an item by clicking the amount of stars they wish to award to this item. When enough users have cast their vote on this item, the average rating will also be shown.
    Star rating
     
    Your vote was cast
    Thank you for your feedback
    Author
    Kegler, Jennifer Little
    Keyword
    Reference Desk
    Reference Services
    Reference Librarians
    Library Statistics
    Library
    Date Published
    1994-08-01
    
    Metadata
    Show full item record
    URI
    http://hdl.handle.net/20.500.12648/2559
    Abstract
    The objective of this study was to determine the patterns of use at the University at Albany's Main Library reference desk by compiling and analyzing statistics for the latest three fall semesters (1991-1993) for use by the head of the reference department for scheduling staff. As a part of the basic analysis, trends such as the following were expected: an increase in overall weekly transactions succeeded by a decrease, an increase in transactions taking longer than five minutes, and a decrease in directional transactions. The identification of the busiest days and hours enabled the creation of a more detailed analysis of the specific times when staff were most needed. Busiest days were anticipated to be in descending order: Monday, Tuesday, Thursday, Wednesday, Thursday, Friday, Sunday, and Saturday. It was hypothesized that the busiest times of day were Tuesday and Thursday afternoons from 1 to 4 p.m., followed closely by the same times on Monday, Wednesday, and Friday. Monday was expected to have the busiest mornings; it also was expected to have the busiest evenings with each subsequent evening progressively becoming quieter. The number of transactions compared to the number of staff-person hours were calculated for analysis of staff workload. Finally, because of the specificity of the government documents transactions, their hourly patterns were analyzed with the hope of giving adequate coverage at the desk by those who specialized in government documents.
    Collections
    Library Publications and Presentations

    entitlement

     

    DSpace software (copyright © 2002 - 2023)  DuraSpace
    Quick Guide | Contact Us
    Open Repository is a service operated by 
    Atmire NV
     

    Export search results

    The export option will allow you to export the current search results of the entered query to a file. Different formats are available for download. To export the items, click on the button corresponding with the preferred download format.

    By default, clicking on the export buttons will result in a download of the allowed maximum amount of items.

    To select a subset of the search results, click "Selective Export" button and make a selection of the items you want to export. The amount of items that can be exported at once is similarly restricted as the full export.

    After making a selection, click one of the export format buttons. The amount of items that will be exported is indicated in the bubble next to export format.