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    Assisting Seniors with Technology Challenges: Video Tutorials for Password Development and Management

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    Name:
    Seniors and Technology Challenges ...
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    Description:
    Final Thesis Submission
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    Author
    Hanna, Margie
    Keyword
    Seniors
    Technology
    Information Security
    Passwords
    Facebook
    Videos
    Progressive Disclosure
    Instructional Design
    Layering
    Nudging
    Training
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    Date Published
    2021-05
    
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    URI
    http://hdl.handle.net/20.500.12648/1788
    Abstract
    Seniors often have difficulties using evolving technology while keeping their valuable personal data safe. This research effort began with assessing how and why seniors use technology and determining the best educational techniques to help them connect with instructional information. Additional research determined how design principles including layering and progressive disclosure could be applied to enhance these techniques. In an effort to maintain a manageable scope, password development and management was selected as an example technology challenge. The current state of training resources related to these topics on Facebook and YouTube was surveyed and analysis performed to determine if the design principles and instructional techniques discovered through the aforementioned research were evident. Good tips and tricks for strong password development were incorporated into the instructional design/development plan. A Facebook group and training videos were developed to facilitate assisting seniors with password creation and management.
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