Developing Helpdesk Mobile App to Support Classroom Technology During COVID-19 Pandemic

Abstract

This research project is a prototype of a mobile application that would be dedicated to the Syracuse University faculty members and students and serve as service mobile app providing helpdesk support for classroom technology issues. The development of this mobile application uses Universal Design Principles focuses on Human-Centered Design theory, and the app build upon a user’s needs. The prototype has been created using Adobe XD, the prototypes are made to be high fidelity and fully interactive so it can be used for usability test.

This research project paper intends to determine the benefit of using mobile app for helpdesk support during the COVID-19 pandemic, and to find out if using helpdesk mobile app could enhance IT services and the time needed to response to classroom technology issue. The fully interactive prototype can be viewed through the link below: https://xd.adobe.com/view/138af8a5-29bd-4571-ac9c-1fc76adff40a-46d9/?fullscreen&hints=off