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    Developing Helpdesk Mobile App to Support Classroom Technology During COVID-19 Pandemic

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    Author
    Reed, Allen
    Jofre, Ana; First Reader
    Yucel, Ibrahim; Second Reader
    Keyword
    helpdesk
    service mobile application
    classroom technology support
    education
    pandemic
    information technology support
    interactive prototype
    human centered design
    SARS-CoV-2 disease
    COVID-19 virus disease
    Coronavirus disease 2019
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    Date Published
    2020-12
    
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    URI
    http://hdl.handle.net/20.500.12648/1615
    Abstract
    This research project is a prototype of a mobile application that would be dedicated to the Syracuse University faculty members and students and serve as service mobile app providing helpdesk support for classroom technology issues. The development of this mobile application uses Universal Design Principles focuses on Human-Centered Design theory, and the app build upon a user’s needs. The prototype has been created using Adobe XD, the prototypes are made to be high fidelity and fully interactive so it can be used for usability test. This research project paper intends to determine the benefit of using mobile app for helpdesk support during the COVID-19 pandemic, and to find out if using helpdesk mobile app could enhance IT services and the time needed to response to classroom technology issue. The fully interactive prototype can be viewed through the link below: https://xd.adobe.com/view/138af8a5-29bd-4571-ac9c-1fc76adff40a-46d9/?fullscreen&hints=off
    Citation
    Reed, A., & Jofre, A. (2020, December). Developing Helpdesk Mobile App to Support Classroom Technology During COVID-19 Pandemic: A Master’s Project Presented to Information Design and Technology Program In Partial Fulfillment of the Requirements for the Master of Science Degree. Information Design and Technology Program, College of Arts & Sciences, SUNY Polytechnic Institute.
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    SUNY Polytechnic Institute Information Design + Technology (IDT) Program Theses and Projects

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