Emotional labor performed by nurses during the COVID-19 pandemic and its resulting shifts in workplace perception

Abstract

In the fast-paced and emotionally demanding environment of a pandemic, nurses were confronted with various challenges that require effective coping strategies. This qualitative research study explores the intricate interplay between stress, trauma, emotional labor, and the mechanisms employed to cope with these multifaceted experiences. Through in-depth interviews, the study delves into the concept of communication resilience and its role in mitigating the effects of stress. It examines how solidarity and support systems can foster a sense of collective strength, enabling individuals to navigate stressful situations more effectively. Furthermore, the research sheds light on the profound impact of emotional labor and its potential to contribute to traumatic experiences. It investigates the significance of support networks and their capacity to provide a sense of security and understanding, facilitating the healing process and promoting emotional well-being. This study aims to contribute to a deeper understanding of human experience and the diverse strategies employed to navigate life's challenges. The findings have implications for mental health professionals, workplaces, and communities, offering insights into fostering resilience, nurturing supportive environments, and empowering individuals to thrive in the face of adversity. Keywords: Communication Studies, Communication resilience, emotional labor, COVID-19, nursing, coping, stress, female dominated industry