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“It's how it's perceived by others;” a Qualitative Examination of LGBTQ+ Employees Navigation of Communication through Performative Face Theory
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Vickery, Andrea
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2025-08-05
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Dlugos_2025.pdf
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The following study answers three research questions through the use of performative face theory (Moore, 2017) as a theoretical framework. These questions are: what face threatening acts have LGTBQ+ workers experienced, how did workers respond to these acts, and what organizational level rhetoric and discourse in relation to LGBTQ+ identity has impacted these participants in the workplace. Data were collected through semi structured one-on-one interviews with nine participants. These qualitative data were then transcribed and analyzed using iterative analysis, including emic coding to discover general themes that emerged, and etic coding for findings that answer the research questions, or relate to elements of the theoretical framework of performative face theory and Emotional Labor as an intrapsychic process. The study found various findings, including face threats experienced by LGTBQ+ workers, how they responded, and organizational factors that impact their experiences. This thesis contributes to knowledge on the lived experiences of LGBTQ+ employees at the micro and meso level of communication analysis.