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Readers/Advisors
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Spring 2022
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2022-05
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Abstract
This paper outlines the use of service design principles and methods, with the incorporation of
people’s psychological needs, as applied to a user-centric re-design of a website. The website
in question, “Peak of the Parks,” is an interactive informational website with the goal of helping
U.S. National Park visitors compare locations visually on a map and details on the park’s
activities, landmarks, and facilities all in one place. The original website helps to give enough
information at a glance to create informed opinions, but was initially made with little outside
input. Using service design methods offers a user-centric way to find out what the expanded
audience needs, create goals grounded in this research, and choose improvements that directly
work towards those goals; this ensures that these efforts are not only solving problems, but
solving the most important problems according to stakeholders closest to the product or service.
Citation
Cook, K. M. (2022). Peak of the Parks: A User-Centric Website Revision. SUNY Polytechnic Institute.