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Veteran Resources in New York State: What are the barriers to creating and supporting an online directory of Veteran resources in New York?
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2018-05
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Veterans and their families are inundated with resources with little to no guidance. While a
centralized directory of basic resources from each state exists on the United States Department of
Veterans Affairs (U.S. DVA) website, there is no comprehensive and centralized Veteran
resource directory for the state of New York. This paper attempts to identify what barriers have
prevented the development of such a resource in New York by reviewing other state’s attempts
at creating a similar resource such as Massachusetts and how the integration of activity theory
and common identity theory can be utilized in the creation of a centralized resource directory. It
will also evaluate the role the New York State Division of Veterans’ Affairs (NYS DVA) can
play in housing, maintaining and collaborating with Veteran Service Organizations, nonprofits
and private sector partners to create a successful Veterans resource directory for New York. The
creation of a mockup to demonstrate the incorporation of the knowledge gained is also presented
as a part of this proposal.
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A Master's Project submitted to the College of Arts and Sciences at SUNY Polytechnic Institute, Utica NY in partial fulfillment of the Master's of Science Degree.