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Assisting Seniors with Technology Challenges: Video Tutorials for Password Development and Management
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Readers/Advisors
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2021-05
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Abstract
Seniors often have difficulties using evolving technology while keeping their valuable
personal data safe. This research effort began with assessing how and why seniors use
technology and determining the best educational techniques to help them connect with
instructional information. Additional research determined how design principles including
layering and progressive disclosure could be applied to enhance these techniques. In an effort to
maintain a manageable scope, password development and management was selected as an
example technology challenge. The current state of training resources related to these topics on
Facebook and YouTube was surveyed and analysis performed to determine if the design
principles and instructional techniques discovered through the aforementioned research were
evident. Good tips and tricks for strong password development were incorporated into the
instructional design/development plan. A Facebook group and training videos were developed to
facilitate assisting seniors with password creation and management.